Payment Security
The security of your transactions is our priority. All online transactions are handled via secure connections (HTTPS) and use advanced encryption to protect your banking and personal information. Furthermore, credit card payments are processed via secure payment platforms that comply with PCI-DSS (Payment Card Industry Data Security Standard) security standards.
We never store your credit card details or sensitive information. Your payment information is processed only by authorized payment providers.
Payment Terms
- Advance Payment: All purchases must be paid for in advance, except when payment by bank transfer is selected. In these cases, the order will be processed only after payment is confirmed.
- Invoicing and Receipt: Once payment is made, you will receive an electronic invoice (for businesses or professionals) or a receipt (for private consumers). The invoice or receipt will be sent by email to the address you provided during the purchase process.
Failed Payment Policy
In the event of a failed payment or transaction issues (for example, a declined credit card or incomplete bank transfer), our system will not process your order. If you encounter difficulties with your payment, we recommend contacting our customer service team to resolve the issue.
Refunds
In the event of a return or cancellation of your order, refunds will be issued using the same payment method used for the purchase. Refunds will be processed within 14 days of confirmation of the return and the amount will be credited to your bank account or PayPal, depending on the payment method used.
Currency
All payments are made in Euros (€). If your bank or PayPal account is set up in a different currency, your bank or payment provider may apply exchange rates or bank fees.
Taxes and Fees
The prices listed on our website include VAT (Value Added Tax). If you purchase from a country outside the European Union, taxes, customs fees, or import duties may apply, which are the responsibility of the customer.
Contacts and Payment Assistance
For any questions regarding payment methods or to receive assistance with payment issues, our customer service team is always available. You can contact us via our online contact form or call us directly at the number listed on our website.
